A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the f

题目

A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

A、The customer used their IBM Customer Number
B、The customer has activated their base warranty
C、The customer purchased Remote Technical Support Servicepac
D、The customer escalated the issue to the Duty Manager

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第1题

The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.

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第2题

Which VPN router does not contain customer routing knowledge?（）A、Provider Core (P)B、Provider Edge (PE)C、Customer Edge (CE)D、Customer Boundary (CB)

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第3题

（）is software about the relation between the customer and the supplier in marketing.A、Customer Relationship ManagementB、Customer serviceC、Sales planningD、Distribution channel

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第4题

（）is software about the relation between the customer the customer and the supplier in marketingA、Customer Relationship Management (CRM)B、Customer serviceC、Sales planningD、Distribution channel

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第5题

C2C Customer to Customer

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第6题

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

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第7题

Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor

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A customer is

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