C2C Customer to Customer
Which VPN router does not contain customer routing knowledge?（）A、Provider Core (P)B、Provider Edge (PE)C、Customer Edge (CE)D、Customer Boundary (CB)
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（）is software about the relation between the customer and the supplier in marketing.A、Customer Relationship ManagementB、Customer serviceC、Sales planningD、Distribution channel
按照交易对象分类，电子商务可以分为4种类型，即：B2C（Business to Customer）、B2B（Business to Business）、B2G（Business to Government）和（）。A、C2G（Customer to Government）B、C2C（Customer to Customer）C、G2G（Government to Government）D、C2B（Customer to Business）
金融业间之电子资金移转作业是属于电子商务的何种模式？（）A、C2C（Customer-to-Customer）B、C2B（Customer-to-Business）C、B2C（Business-to-Customer）D、B2B（Business-to-Business）
（）is software about the relation between the customer the customer and the supplier in marketingA、Customer Relationship Management (CRM)B、Customer serviceC、Sales planningD、Distribution channel
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor
