(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess thecustomer perspective of the balanced scorecard of GER. (3 marks)
题目
(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess the
customer perspective of the balanced scorecard of GER. (3 marks)
参考答案和解析
正确答案: (ii) Performance measures that may be used to assess the customer perspective of the balanced scorecard of GER include the following: Lost or damaged luggage per 1,000 passengers Train cancellation rate Denied boarding rate Number of passenger complaints. Note: Only three measures were required.
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