A customer plans to implement a network of x3690 X5 servers. The customer has very limited funds. Which of the following tools would allow installation of firmware updates？（）
The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.
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Which VPN router does not contain customer routing knowledge?（）A、Provider Core (P)B、Provider Edge (PE)C、Customer Edge (CE)D、Customer Boundary (CB)
（）is software about the relation between the customer and the supplier in marketing.A、Customer Relationship ManagementB、Customer serviceC、Sales planningD、Distribution channel
（）is software about the relation between the customer the customer and the supplier in marketingA、Customer Relationship Management (CRM)B、Customer serviceC、Sales planningD、Distribution channel
C2C Customer to Customer
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor
