Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary Y

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Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET Do not sign your own name at the end of the letter.Use"Li Ming"instead Do not write the address.（10 points）

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第1题

Questions 56-58 refer to the following letter. Lasell, Inc. 676 Keenan Dr. Fort Worth, Texas 76035 Dear Customer, As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product. In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers. Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you. Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business. Sincerely, Joe GliddenWhat is the purpose of the letter? A. To introduce a policy change. B. To invite customers to an in-store event. C. To respond to a customer complaint. D. To announce a replacement plan.

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第2题

Questions 56-58 refer to the following letter. Lasell, Inc. 676 Keenan Dr. Fort Worth, Texas 76035 Dear Customer, As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product. In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers. Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you. Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business. Sincerely, Joe GliddenWhat is Lasell's businesses? A. Producing appliances. B. Safety assessment. C. Packaging materials. D. Commercial deliveries.

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第3题

Suppose you have found something wrong with the electronic dictionary thatyou bought from an online store the other day.Write an email to the customerservice center to1）make a complaint,and2）demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use‘Zhang Wei"instead.Do not write the address.

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第4题

资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim. Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.According to the passage， what is the advantage of complaining directly to the store manager?A.The problem will be settled faster. B.The problem will usually be settled in the customer s favor. C.The problem will no longer exist immediately. D.Both A&B.

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第5题

请选择合适的选项，补充下列英文句子: Thank you for your（） to my store, you can find the products you need from my store.A、visittedB、visitedC、visitsD、visiting

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第6题

问答题Practice 3　 Your TV set broke down only one week after it was brought. Write a letter of complaint to the store where your TV set was bought.　 1) to express what is wrong with your TV set　 2) to make your request (change for a new one, or return the broken one... )　 3) to urge the store to give an early reply　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write your address and the date.

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第7题

问答题Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.

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Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solut

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更多“Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solut”相关问题

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