20 When are the visitors expected to ask questions?
A During the lunch hour．
B After the welcome speech
C Before the tour of the labs
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A. Ask another technician who has worked with this computer previously to learn about any other prior issues.B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
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The most crucial time for project risk assessment is ( ).A.when a problem surfacesB.during the planning phaseC.during the close-out phaseD.after the project schedule has been published
25． When did I tell the dentist he had pulled out the wrong tooth in the end?A． After the tooth was pulled out of my mouth．B．After the cotton-wool was pulled out of my mouth．C． When the dentist was asking me questions．
When are the visitors expected to ask questions ?A. During the lunch hourB. After the welcome speechC. Before the tour of the labs
27． When did Tom go to the shop for glasses?A． Before lunch．B． After lunch．C． In the morning．D． In the evening．
When are the visitors expected to ask question?A. During the lunch hour.B. After the welcome speech.C. Before the tour of labs.
To achieve fluency, when should correction be conducted?A.After class． B.The moment error occurs． C.At the summary stage of the activity． D.During the course of the communication．
