单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A Network Neighborhood > navigate to the users computer > right click > select Offer Remote AssistanceB Go to He

题目

单选题

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance

Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance

Run Remote Desktop Connection > Select Connect to User Enter the IP address

Start > Programs > Administrative Tools > Remote Assistance

参考答案和解析

正确答案： B

解析：暂无解析

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You manage several computers that run Windows 7. A user wants to roll back a driver. The user opens thedevice properties in Device Manager and discovers that the Roll Back Driver option is unavailable. Youconnect to the computer by using Windows Remote Assistance. You need to roll back the driver to itsprevious version. What should you do first?（）A、Add the user to the Power Users group.B、Right-click Device Manager and select Run as administrator.C、From System Properties， modify Device Installation Settings.D、From the Local Group Policy， modify Device Installation Restrictions.

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第2题

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？（）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.

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第3题

A user wants to be able to receive help from a coworker that is located outside the company’s local office. Which of the following MUST be enabled to allow the user to watch and interact with the coworker simultaneously?（）A、Remote DesktopB、TelnetC、Computer ManagementD、Remote Assistance

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第4题

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application

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第5题

A user has a computer that runs Windows XP Professional. The user attempts to connect to the computer by using a Remote Desktop Connection and receives the following error message: “The local policy of the system does not permit you to log on interactively.” You need to ensure that the user can log on to the computer by using a Remote Desktop Connection. What should you do?（） A、From the System settings, disable Remote Assistance.B、Add the user's account to the Remote Desktop Users group. C、From Windows Firewall, modify the scope of the Remote Desktop exception. D、Set the Remote Desktop Help Session Manager service Startup type to Automatic, and then start the service.

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第6题

You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user. What should you do?（） A、In the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled. B、In the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list. C、In each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right. D、In the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.

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第7题

A user named User1 uses a computer that runs Windows XP Professional. You need to enable User1 to create local user accounts. You must minimize the rights assigned to the User1 account. Which group should you add User1 to?（） A、AdministratorsB、Power UsersC、Users D、Network Configuration Operators

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单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB Go to Help

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参考答案和解析

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