When yon（）an agent, it is usual to（）the appointment in writing.
Which statement is true about a distributed call control environment and the processing of dialed digits from an IP phone？（）A、The router that is directly connected to the IP phone will look up the called number in its call routing table.B、The router that is directly connected to the IP phone will inform its call agent when a service request is detected.C、When the IP phone is picked up，the IP phone initiates the service request.D、The directly connected router passes the collected digits to its call agent，and the call agent looks up in its call-routing table the called number.
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Which of the following are automatically configured on the CallManager when entered on the CRS Application Administration?（）A、CTI port B、CTI Route Point C、agent skills D、JTAPI user E、CRS prompt language F、ASR provider
Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）A、the agent who has been in the Available state for the longest amount of time B、the next available agent with the highest priority, as determined by the agent order in the Resources listC、the next available agent, based on the last agent selected and the agent order in the Resources list D、the agent assigned to the selected Resource Group and is thus qualified to be selected
When would the Cisco Supervisor Desktop fail to show an agent that is logged in? （）A、The agent is not ready. B、The agent is not on a call. C、The agent is an IP phone agent. D、The agent is not in the team currently being viewed by the supervisor.
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）A、The agent is not in the team currently being viewed by the supervisor.B、The agent is not ready.C、The agent is not on a call.D、The agent is in Work State.
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A、if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B、if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC、if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD、if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
