A user is reporting that their computer is making strange noises and randomly powers off. Which of the following tools would MOST likely be used to troubleshoot this problem?（）
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
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A user is reporting that access to a file server is much slower than it has been. The system administrator completes a test of the server using a system monitoring tool and compares it to the previously taken baseline. The comparison shows that there are no significant changes in the use ofsystem resources. Which of the following actions should be taken to resolve this users problem？（）A、 Add additional RAM to the users PCB、 Troubleshoot the users PCC、 Add additional RAM to the serverD、 Add additional hard drive space to the server
A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).A、CPU fanB、RAMC、Hard driveD、Power supplyE、Video card
A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）A、PowersupplyfailureB、BadHDC、BadfanD、FaultyCD-Rom
A user is reporting that they are getting pop-ups while they are not actively browsing the Internet.Which of the following would BEST resolve this issue?（）A、AntivirusB、FirewallC、Anti-spywareD、Pop-upblocker
An administrator receives a call from an end user reporting that the application they are using keeps giving them an error on port 23. Which of the following is being used？（）A、SSHB、Remote Desktop ConnectionC、TelnetD、VPN
A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?（）A、Replace the newly installed memory modules with another known-working unit.B、Remove and reseat the memory, and recheck the memory reported.C、Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.D、Perform a BIOS upgrade on the machine.
