A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
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A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Application Log
Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）A、ping netB、ping ipconfigC、ping localhostD、ping microsoft.com
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
You work as a senior administrator at ABC.com. The ABC.com network consists of a single domain named ABC.com. All servers on the ABC.com network have Windows Server 2012 R2 installed. You are running a training exercise for junior administrators.You are currently discussing the new VHD format called VHDX.Which of the following is TRUE with regards to VHDX？（）A、It supports virtual hard disk storage capacity of up to 64 GBB、It supports virtual hard disk storage capacity of up to 64 TBC、It does not provide protection against data corruption during power failuresD、It has the ability to store custom metadata about the file that the user might want to record
