A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）A、Plug in USB keyboardB、Check for a disable switchC、Contact the laptop manufacturerD、Plug in a USB mouse

题目

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）

A、Plug in USB keyboard
B、Check for a disable switch
C、Contact the laptop manufacturer
D、Plug in a USB mouse

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第1题

A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）A、BOOT.INI file is configured incorrectlyB、Corrupt MBRC、Boot sector virusD、System file is missing components

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第2题

A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.

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第3题

A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）A、Packet snifferB、MultimeterC、Load balancerD、Throughput tester

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第4题

A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions

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第5题

A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）A、chkdskB、fdiskC、defragD、format

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第6题

A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.

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第7题

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application

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A user reports that their touchp

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