An administrator is unable to ping a workstation. Which of the following tools would BEST help toresolve the issue?（）
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.
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An administrator creates a new directory then shares it on the Windows server. The administrator sets the permissions for everyone to "Modify" but users report they are unable to create or delete documents. Which of the following is the cause？（）A、The administrator forgot to change the share permissionsB、The users were not part of the “Everyone” built in groupC、The administrator shared the files but not the folderD、“Modify” only allows users to change existing documents
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A、Implement preventative measures.B、Close the issue.C、Document the outcome.D、Question other users to make sure they are not having the same issue
An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A、 Create an action plan.B、 Escalate the issue.C、 Reboot the mail server.D、 Document the solution.
When verifying a new wireless installation the administrator is unable to see a wireless signal withany wireless laptop. The MOST likely problem is:（）A、The SSID is not set to broadcastB、An incorrect channel is being usedC、Incorrect client security settings are configuredD、Incorrect client configuration on the laptops
A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).A、Physical network diagramB、Job logC、Acceptable use policyD、Baseline documentationE、Wiring schematic
Uses are unable to print to any of the network printers. Which of the following should the administrator perform FIRST？（）A、 Reboot the printer server.B、 Reinstall the drivers for the printers.C、 Restart the print spooler service.D、 Reboot the printers.
