A customer who is reducing their technical staff has requested an Intel server proposal from various vendors. Which of the following is most relevant to this proposal？（）
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
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The most important customer a technician has is:()A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.
By default, who is responsible for firmware and software updates of an SVC solution? ()A. the customerB. IBM customer engineerC. certified IBM Business PartnerD. IBM Maintenance and Technology Support organization
The most important customer a technician has is:（）A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.
Which Cisco Small Business Switch would you recommend to a small business customer who wants to segment the network into workgroups and have a limited number of voice devices on the network？（）A、 Cisco SLM seriesB、 Cisco SD seriesC、 Cisco SFE seriesD、 Cisco SGE series
Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved. They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）A、Who recommended the memory purchase？B、Have more users been added since the memory purchase？C、Why were additional CPUs not ordered at the same time as the memory？D、Did a performance analysis of peak periods show a memory bottleneck？
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
