道路服务水平（level of service）
How does the Cisco Small Service Business Pro Service differ from the Cisco Small Business Pro warranty？（）A、 access to Cisco Small Business Support CommunityB、 device-level warrantyC、 Cisco Small Business Pro Products onlyD、 speed of hardware replacement
点击查看答案
What allows for a higher level of systems management capability that reduces the risk of changeas well as management and administrative costs？（）A、 policy controlB、 active participationC、 systems-level approachD、 application and service optimization
服务水平（level of service）
混合交通双车道公路路段道路设计时采用的服务水平是（）A、一级服务水平B、二级服务水平C、三级服务水平D、四级服务水平
简述道路服务水平的定义和分级情况。
Which of the following is the BEST support channel for server software and hardware?（）A、Online troubleshooting toolsB、Service Level Agreement (SLA)C、Vendor websiteD、Support forums
The primary purpose of an SLA between the service provider and customer is to agree on which of the following？（）A、Monthly bandwidth limits， server configuration， and software baseline.B、Number of dedicated technicians assigned to network issues.C、Level of service including energy consumption， bandwidth and server color.D、Level of service including time limits for service， repair and replacement.
